The Town of Surf City, North Carolina has approximately 5,000 full-time residents and 4,000+ service connections in its water system, a population that can spike considerably during the summer.
PROBLEM
Project Summary
This variability makes it critical to properly account for water usage over specific periods of time and ensure that billing is both accurate and timely. However, the town’s aging AMR system was making it difficult to achieve this goal. This prompted the town’s decision to replace its legacy system with Advanced Metering Infrastructure (AMI) that would transform reading and billing processes and reshape customer service and other operations.
The town also chose to implement an asset and operations management program to maintain, monitor, and manage the system. This includes making ongoing technology upgrades, monitoring meter performance, and ensuring any issues are addressed promptly.
Solution
USG Water Solutions’ smart metering services put the benefits of AMI within the reach of small and mid-sized communities with a full turnkey solution. USG maintains every aspect of the town’s AMI system from meter to AMI software and everything in between. USG also dedicates full-time resources to oversee the system over its lifetime and resolve any issues that may arise, freeing up the town’s manpower to handle other responsibilities.
RESULT
Smart metering has led to a reduction in non-revenue water
Accurate and prompt billing and alerts about usage anomalies
Proactive customer service and improved resource management with existing staff
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