Collections Specialist

Openings: 1

Job Summary

The Collections Specialist role is a challenging position, requiring someone with the ability to multi-task, problem solve, analyze data, and be a self-motivated team player with the capability to quickly learn new processes and software. The Collections Specialist will work very closely with Sales, Operations, Legal and Accounting to address any obstacles to collecting aged account balances. Being goal-driven and results-oriented is essential to this role. This position reports to the Accounts Receivable Manager and is responsible for handling the company collections.

Key Tasks & Responsibilities

• Enter tasks in ERP (Oracle) and CRM (Salesforce) immediately after contact with customer to ensure all departments have current information on customers.
• Familiarize and develop rapport with Regional Sales and Operations teams to provide superior support to both our Sales team and customers.
• Contact customers about outstanding invoices and help resolve any billing issues.
• Review and monitor completion of needed addenda to contracts as it pertains to AR aging.
• Compile and distribute reporting to management, sales, and accounting as needed.
• Research and reconcile customer accounts.
• Adhere to both company and departmental SOPs.
• Perform administrative tasks as needed.
• Monitor and manage Power BI dashboard and collection tasks.
• Collaborate with management, legal and accounting to escalate AR aging as needed.
• Work with management to set collection goals.
• Report results of collection efforts and track data on trends identified.
• Responsible for working with management on collections-related process improvements.
• Attend periodic collection meetings to update management on efforts and key accounts.
• Prioritize collection efforts based on level of urgency, delinquency, and outstanding aging.
• Sole responsible for all company collection efforts and results

Education & Experience Requirements

• Minimum 5 years successfully collecting on past due accounts.
• College degree or equivalent
• Proficiency in Microsoft Office 365, Teams, SharePoint. Experience working with Oracle and Salesforce (or equivalent ERP and CRM).
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently, problem solve, and think analytically to address unique situations.
• History of working with legal contracts, including the ability to interpret and explain contract language to customers as needed

What We Offer

A comprehensive benefits and competitive compensation package, a hybrid work schedule. An opportunity to join a dynamic and growing company. A supportive work environment where you can thrive to be your best!

Disclosure

USG Water Solution is an Equal Opportunity Employer. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.