Data Analyst – Customer Support

Openings: 1

Job Summary

The Data Analyst in Customer Support will be responsible for analyzing customer
data to identify trends, provide insights, and support decision-making processes. This
role requires strong analytical skills, a deep understanding of customer behavior, and
the ability to communicate findings effectively to various stakeholders

Key Tasks & Responsibilities

• Collect, analyze, and interpret customer data from various sources.
• Develop and maintain dashboards and reports to monitor key performance
  indicators (KPIs) related to customer support.
• Identify trends and patterns in customer inquiries, complaints, and
  feedback.
• Work closely with the Customer Support team to understand their data
  needs and provide actionable insights.
• Create and present data-driven recommendations to improve customer
  support processes and enhance customer satisfaction.
• Collaborate with other departments, such as Product Development and
  Marketing, to ensure a holistic approach to customer experience.
• Ensure data accuracy and integrity through regular data validation and
  quality checks.
• Use statistical methods to analyze data and generate useful business
  reports.
• Develop processes and tools to monitor and analyze model performance
  and data accuracy.

Education & Experience Requirements

• Bachelor’s degree in Data Science, Statistics, Computer Science, Business
  Analytics, or a related field.
• Strong proficiency in SQL, Excel, and data visualization tools (e.g., Tableau,
  Power BI).
• Experience with statistical analysis and data mining techniques.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex data insights in a clear and concise
  manner.
• Strong attention to detail and a commitment to data accuracy.
• Experience with customer support or CRM systems is a plus.

What We Offer

A comprehensive benefits and competitive compensation package, a hybrid work schedule. An opportunity to join a dynamic and growing company. A supportive work environment where you can thrive to be your best!

Disclosure

USG Water Solution is an Equal Opportunity Employer. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.