Even after smart meters are installed, undetected leaks, offline meters, and unusual consumption can quietly drain revenue and strain your operations.
Stay Ahead of Water
Leaks, Not Behind Them
98.5%
With AMI system monitoring and maintenance, our experts monitor your AMI system year-round, analyze real-time data, and identify potential issues before they affect performance or billing, delivering a guaranteed 98.5% read rate or higher.
Complete AMI System
Monitoring and
Maintenance Services
Tired of juggling multiple vendors, meter providers, IT departments, and installers? With AMI system monitoring and maintenance services from USG water, we own and manage everything from the meter to the cloud, serving as your single point of contact for the entire system, so you can reclaim time for yourself and your workforce.
What’s Included
24/7 system monitoring of
your meters and equipment
Complete system
management
Labor, travel expenses, and
batteries
Unlimited software
upgrades and staff training
Preventative and corrective
maintenance
Ongoing support with a 15-year
warranty
Hosting service and
licensing
Step 1: Around-the-Clock
Monitoring
We watch your AMI system 24/7, 365 days a year, tracking real-time data, connectivity, and meter performance to flag issues before they arise.
Step 2: Proactive Problem-Solving
Our experts review alerts and unusual patterns to identify potential issues early, before they affect your system’s performance or billing.
Step 3: Rapid Field Response
If something goes wrong, our dedicated field crews are ready to step in and get everything back on track quickly.
Step 4: Ongoing Care and Support
We handle everything from preventative maintenance to software updates, battery swaps, staff training, and equipment checks, backed by a 15-year warranty.
How Raytown Water
Company Improved
Billing and Efficiency
Raytown Water Company in Raytown, MO, struggled with aging meters, manual reads, and staffing shortages. With USG Water’s AMI installation, monitoring, and maintenance services, the utility now tracks water usage in real time, detects issues quickly, and ensures accurate billing.
Keep Your Water Running
Smoothly, 24/7
Track your meters, equipment, and data in real time with USG Water to catch issues before they affect performance or billing. Contact us today for a consultation.
AMI System Monitoring FAQ
How does 24/7 AMI system monitoring work?
Our command center monitors your AMI system every hour, every day, spotting issues before they arise.Â
What happens when you detect a problem?
Our experts investigate the issue immediately and dispatch field crews to resolve it quickly.Â
What’s the guaranteed read rate?
We use proprietary software to ensure a 98.5% read rate and provide accurate, reliable billing information.
How do you identify leaks and unusual consumption?
We track real-time data and identify patterns to help detect leaks before they occur.
Do you also monitor the software and billing interfaces?
While we don’t monitor your billing interface, we use software to analyze water usage and generate accurate bills to better assist customers.
How quickly can field crews respond?
Our field crews are dispatched promptly to resolve any issues with your AMI monitoring.
