Benefits
- Revenue enhancement
- Reduction of water loss
- Improved customer service
- Operational peace-of-mind
- Predictable budget
The USG AMI solution is a custom and turnkey offering. It includes the deployment of the AMI system and smart meters along with a full Asset Management with Maintenance Program for the life of the system. Once the AMI network is deployed and operational, USG Water Solutions’ experts manage the daily monitoring, surveillance, and maintenance of the system. In short, the USG AMI solution removes all risks associated with deploying, managing, and maintaining the AMI network. It also puts the benefits of smart metering services within reach of any water system, as the AMI infrastructure costs can be spread over many years.
Challenges
- Aging meters
Water meters, whether mechanical or electronic, are subject to wear and eventually lose the ability to correctly measure and record flow. - Non-revenue water
The cost of water loss to US Utilities is approximately $4.9 billion per year. - Customer service
Overall customer satisfaction score for water utilities is lower than those of airlines and mortgage service providers. Billing questions are among the top reasons customers contact their utility. - Aging workforce
Retirements in the water sector result in staffing vacancies in utilities of up to 50% in some cases. - Water conservation
Water conservation/water supply availability is #3 most important issue for utilities.
